1. Introduction
This Privacy Policy (“Policy”) sets out how Emirates Carbon, under Farnek Services LLC, a limited liability company registered in the United Arab Emirates (collectively referred to as "Emirates Carbon," "we," "us," or "our"), collects, uses, and discloses personal information obtained from users of the website "www.emiratescarbon.com" ("Website"). By visiting our Website and using the services provided, you expressly agree to be bound by this Policy and consent to the collection, use, and sharing of your information in accordance with this Policy. We reserve the right to amend, update, or replace this Policy without prior notice.
2. What Information Do We Collect?
We may collect, store and use the following kinds of personal and/or general information:
- Name, contact details (phone number, email address, etc.), company name, profession, and country.
- Information provided during registration on our Website (username, password).
- Information provided for the purpose of subscribing to our services, email notifications, or newsletters.
- Information for processing purchases or queries.
Additionally, we collect general information related to the use of our Website for analytics purposes. This information is anonymous and used to improve the site’s performance.
3. Why do we need your personal information?
Your personal information is collected for the following purposes:
- To process your purchase orders.
- To register you on the Website.
- To respond to your queries and provide customer support.
- For the prevention and detection of fraud and crime.
- To send you email alerts, newsletters, or notifications as per your preferences.
4. How do we use your personal information?
We use the information provided to review, develop, and improve our services. We may contact you via email, phone, or other methods to inform you about your orders, services, or information requests. We will also use your data for the administration of purchases and carbon credit transactions.
5. Non-Disclosure of Collected Information
We will not share your personal information with third parties except in the following circumstances:
- With your consent.
- If required by law or legal authorities.
- To protect the rights, property, or safety of Emirates Carbon, our users, or the public.
- To enable third-party providers to perform services requested by you, such as processing payments or delivering carbon credits.
6. Security
We take all reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. However, we cannot guarantee the complete security of data transmitted online and shall not be held responsible for unauthorized access by third parties.
7. Cookies
Our Website uses cookies to track user behavior, record session information, and enhance user experience. By using the Website, you consent to the use of cookies. You can manage or disable cookies through your browser settings.
8. Carbon Emission Calculations
Please note that the carbon emission factors used on this Website are estimated based on data available for the United Arab Emirates. These estimates are indicative and may not fully reflect your actual carbon emissions.
9. Policy Amendments
We may update this Policy from time to time. We recommend that you check this Policy periodically to stay informed about how we are protecting your information.
10. Law and Jurisdiction
This Privacy Policy is governed by the laws of the United Arab Emirates, with exclusive jurisdiction granted to the courts of Dubai.
11. Contact Information
If you have any queries, complaints, or suggestions regarding this Privacy Policy, please contact us at marketing@farnek.com
If there are any technical problems with this website, kindly go to Contact Us.
